Product Warranty

Quality you can trust, furniture you can rely on.

SOFA PLUS+ Product Warranty

With over 25 years of experience in furniture manufacturing, SOFA PLUS+ has continuously earned the trust of customers through our product quality, production standards, and attentive after-sales service.

Warranty Details

SOFA PLUS+ provides product warranty coverage according to the specified period and conditions. The warranty applies only to damage or defects caused by the manufacturing process.

Upholstery Materials

Fabric / Leather: 1-year warranty

Seat Cushion Materials

PU Foam: 3-year warranty
Synthetic Down: 1-year warranty

Electric Mechanism

Electric reclining/adjustment mechanism: 2-year warranty

Structure

Wooden Structure : 10-year warranty

The warranty does not cover damage caused by misuse, accidents, improper care, or normal wear and tear over time. It also does not cover temporary cushion compression that can naturally return to its original condition.

Warranty Terms & Conditions

Cases Not Covered by Product Warranty

This warranty does not cover normal wear and tear or damage to upholstery materials, such as scratches, dullness, fading, tearing, peeling, rust, broken or scratched legs, as well as damage caused by termites, wood borers, mold, natural marks, or material aging.
This warranty does not cover damage caused by misuse, careless use, accidents, stains, improper cleaning, or inappropriate maintenance.
This warranty does not cover damage caused by chemicals or consumer products that react with the materials, such as hair products, lotion, alcohol, as well as prolonged exposure to heat or sunlight, which may cause the upholstery material to change from its original condition.
This warranty does not cover products that have been modified, assembled, installed, repaired, or moved without the company’s supervision, including damage caused during product relocation.
Clearance Sale items and products used for business or commercial purposes are not covered under the warranty.
If the company is unable to provide the original material or component for repair or replacement, the company reserves the right to use alternative materials or components with equivalent quality and standards.
If the product is deemed to be covered under warranty, the company reserves the right to repair, replace parts, or proceed as deemed appropriate. Refunds are not available under any circumstances. For product sets, only the damaged or defective part will be repaired or replaced.
If any part is repaired or replaced, the warranty period will continue from the original delivery date and will not be extended after repair or replacement. The company reserves the right to inspect, evaluate, and make the final decision on whether the product qualifies for warranty coverage. The warranty applies only to products located within Thailand and does not cover relocation costs or additional expenses for urgent repair service when the pickup location is more than 200 kilometers from the production facility.

Please present the original receipt or product warranty card as proof when requesting service under this warranty. The company reserves the right to refuse warranty coverage if the original receipt or warranty card cannot be provided.